Terms & Conditions
Privacy Policy
A dba of First Things First Solutions, LLC
Journey By Faith Travel (“JBF Travel,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our website, submitting a travel questionnaire, or booking services with us, you agree to these terms.
1. Information We Collect
We collect only the information needed to plan and support your travel experience.
Personal Information
- Full name
- Email address
- Phone number
- Preferred communication method
Travel Information
- Travel dates
- Destinations
- Budget
- Traveler preferences
- Group or family details
Passport & Identification (International Travel Only)
- Full legal name as shown on passport
- Passport number
- Passport issue/expiration dates
- Country of citizenship
- Emergency contact details
- Optional passport upload (image or PDF)
Technical Data
- Basic site usage analytics provided by Hostinger (non-identifiable)
- Form submission metadata
We do not collect Social Security numbers, banking passwords, or any unnecessary sensitive data.
2. How We Use Your Information
Your information is used solely to:
- Build, customize, and manage your travel itinerary
- Communicate with suppliers, hotels, airlines, and tour operators
- Contact you with updates or changes to your trip
- Provide concierge support while you travel
- Maintain group chats for smooth coordination
- Improve our planning process and service quality
We do not sell, trade, or rent your information to anyone.
3. Who We Share Information With
We share only the information required to complete your travel services. This may include:
- Airlines (full legal name, date of birth if needed)
- Hotels (name, contact details)
- Tours, transportation, and activity partners
- Travel insurance providers if requested
We share the minimum amount necessary and only with trusted travel partners.
We do not share your data with marketers, unrelated third parties, or data brokers.
4. How Your Information Is Stored
Your information may be stored in:
- Our secure Hostinger website portal
- Encrypted email communications
- Secure internal tools used to manage travel itineraries
Uploaded passport files are stored securely and can be deleted upon your request at any time.
We maintain industry-standard security practices to protect your information.
5. Payments & Financial Information
For your security:
- All travel payments are made directly from you to the supplier
- JBF Travel does not store credit card information
- We only receive payment for planning and concierge services, processed through trusted payment platforms (e.g., Stripe, PayPal, or other system you use)
This protects both you and your data.
6. Your Rights
You have the right to:
- Request a copy of the information we have on file
- Request corrections to inaccurate information
- Ask that we delete your passport photo or related documents
- Opt out of non-essential communications
- Withdraw consent for future data use
To submit a request, email:
📧 info@jbftravel.com
7. Data Retention
We keep your travel records only as long as needed to:
- Complete your travel bookings
- Provide post-trip support
- Comply with legal or accounting requirements
Passport copies are deleted at your request or after a reasonable retention period.
8. Cookies & Website Tracking
Our website (hosted by Hostinger) may use basic analytics or cookies to improve functionality and user experience.
No personally identifiable information is stored through cookies.
9. Third-Party Links
Our website may link to external travel suppliers, airlines, or booking portals.
We are not responsible for the privacy policies or content of third-party sites.
10. Children’s Privacy
JBF Travel does not knowingly collect information from children under the age of 13 without parental consent.
For family travel, information is provided by the parent or legal guardian.
11. Updates to This Policy
We may update this policy from time to time.
The “Effective Date” will always indicate the latest version.
12. Contact Us
If you have questions about this Privacy Policy or how your information is used, contact us at:
Journey By Faith Travel
A dba of First Things First Solutions, LLC