Terms & Conditions

Our Concierge Services

JBF Travel provides personalized travel planning and management services. Depending on your Planning Agreement, these may include researching destinations, developing itineraries, coordinating accommodations and transportation, communicating with travel suppliers, arranging activities, and providing pre-trip or in-trip concierge support.

We act as an independent travel advisor and coordinator. JBF Travel does not own or operate the airlines, hotels, cruise lines, tour companies, transportation providers, or other independent suppliers that deliver travel services.

Planning & Management Fees

JBF Travel's planning fees and professional travel management fees compensate us for the time, research, coordination, expertise, and other professional services involved in your arrangements. The applicable amounts, payment requirements, and scope of services are disclosed in your Planning Agreement.

Our professional fee becomes nonrefundable upon payment. When we accept your fee, we begin providing professional services for your trip. The fee is therefore nonrefundable from the time of payment, except where otherwise required by applicable law or expressly provided in your Planning Agreement.

JBF Travel's professional fees are separate from amounts charged by hotels, airlines, tour operators, and other travel suppliers. Paying a JBF fee does not, by itself, guarantee a supplier reservation, a particular travel price, or availability.

Additional requests or changes

Requests outside the agreed scope of work—including substantial itinerary revisions, changes in destination, additional travelers, or new arrangements—may require an additional fee. We will communicate applicable JBF fees before proceeding with additional paid services.

Supplier Pricing, Payments & Confirmations

Travel prices, taxes, fees, schedules, and availability may change until the relevant supplier accepts the reservation and confirms the applicable terms. A quote or proposed itinerary is not a confirmed booking.

Paying travel suppliers

For JBF concierge clients, supplier payments are generally made directly to the applicable hotel, airline, tour operator, or other supplier. When necessary, you may authorize JBF Travel to submit payment details or a completed credit card authorization form to a supplier for a specific transaction.

You are responsible for ensuring that the payment method you authorize has sufficient available funds and can be used for the applicable transaction, including any foreign-currency or international-payment requirements.

When your arrangements are confirmed

A supplier reservation is confirmed only when the supplier issues its confirmation or other applicable booking documentation. JBF Travel will provide the confirmation information and travel documents received for your arrangements.

Supplier deposits, payment deadlines, cancellation charges, and refund rules are determined by the terms applicable to each booking. You are responsible for reviewing those terms and making required payments by the stated deadlines.

Changes, Cancellations & Refunds

If you wish to change or cancel your travel arrangements, please notify JBF Travel as soon as possible. We can help communicate your request to the relevant suppliers, subject to the scope of your Planning Agreement.

Supplier changes, cancellations, credits, and refunds are governed by the applicable supplier's booking terms, fare rules, deadlines, and availability. Some reservations may be nonrefundable or may involve penalties, price differences, or additional supplier fees.

Any refund or credit owed by a supplier is subject to that supplier's rules and processing timeline. JBF Travel cannot guarantee that a supplier will approve a refund, issue a credit, waive a penalty, or process a request within a particular timeframe.

JBF professional fees remain subject to the nonrefundability provision in the Planning & Management Fees section and the terms of your Planning Agreement. Additional JBF work requested because of a change or cancellation may incur a separately disclosed professional fee.

Traveler Responsibilities

Travelers are responsible for reviewing their arrangements and preparing the documents and information needed for their trip.

• Provide accurate names, dates of birth, passport details, contact information, and other information required for reservations.
• Review proposals, itineraries, confirmation numbers, passenger names, travel dates, and booking documents promptly, and report any apparent errors.
• Meet all payment, check-in, boarding, arrival, and other supplier deadlines.
• Obtain and maintain valid passports, visas, entry authorizations, and any other documents required by the destination, transit countries, or travel suppliers.
• Review applicable health, vaccination, customs, baggage, and destination-entry requirements before departure.
• Comply with the rules and instructions of airlines, hotels, transportation providers, tour operators, and local authorities.
• Notify JBF Travel of relevant travel needs or requested accommodations early enough for us to communicate them to suppliers.

Entry and documentation requirements may change. JBF Travel may share general travel information, but travelers remain responsible for confirming the requirements applicable to their own citizenship, itinerary, and circumstances with the relevant official authorities and suppliers.

Travel Insurance

Travel insurance is strongly recommended. Depending on the policy, it may provide benefits for certain covered cancellations, interruptions, delays, medical expenses, baggage issues, or other unexpected events.

JBF Travel may offer travel insurance information or quotes where authorized. Insurance is a separate product governed by the insurer's policy terms, exclusions, limits, and claims procedures. Purchasing a policy does not guarantee that a particular event or expense will be covered.

Travelers are responsible for reviewing the policy documents, selecting coverage appropriate for their needs, meeting any applicable purchase deadlines, and submitting claims directly through the insurer's designated process. Coverage decisions are made by the insurer under the policy terms.

Third-Party Suppliers & Travel Disruptions

Airlines, hotels, cruise lines, tour operators, transportation companies, and other travel suppliers are independent providers responsible for delivering their respective services under their own terms.

Travel may be affected by weather, natural disasters, public-health events, government restrictions, labor disruptions, transportation delays, supplier cancellations, or other circumstances outside JBF Travel's reasonable control.

If a supplier changes or disrupts a confirmed service, JBF Travel may assist with communication and alternative arrangements within the scope of the client's Planning Agreement. Replacement services may be subject to availability, supplier approval, and additional charges.

Responsibility for losses

To the extent permitted by applicable law, JBF Travel is not responsible for an independent supplier's acts or omissions or for events outside JBF Travel's reasonable control. Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including responsibility for JBF Travel's own conduct where applicable law provides otherwise.

More Than Miles Group Trips

More Than Miles (MTM) is a collaborative group-travel offering by Journey By Faith Travel and BAMtastic Journeys. The businesses operate independently. BAMtastic Journeys is not a division of or affiliated with First Things First Solutions, LLC, and More Than Miles is not a separate company or legal entity.

MTM trips have their own registration process, trip package pricing, deposits, payment schedules, participation requirements, cancellation provisions, and other trip-specific terms. Travelers should review the applicable MTM trip page, booking documents, and travel policies before registering or paying.

JBF concierge terms do not automatically govern MTM trip-package payments. Likewise, MTM's group booking and payment structure does not automatically apply to a private group trip planned through JBF's concierge service.

Privacy & Communications

JBF Travel collects and uses personal information to provide requested services, communicate with travelers, coordinate bookings, and operate its business as described in our Privacy Policy.

For details about travel information, passport documents, supplier credit card authorization forms, website data, and More Than Miles information-sharing practices, please review our Privacy Policy.

Governing Law & Updates

Governing law

These website Terms & Conditions are governed by the laws of the State of Mississippi, subject to any applicable mandatory consumer-protection laws or other legal requirements. Individual supplier bookings may be governed by additional terms or laws specified by the supplier.

Updates to these terms

JBF Travel may revise these website Terms & Conditions as its services or business practices change. The effective date at the top of this page identifies the published version. Changes to website terms do not automatically amend an existing signed Planning Agreement.

Questions about your arrangements

If you have questions about your Planning Agreement, a supplier's booking terms, or the services included in your concierge package, please contact JBF Travel before authorizing payment or confirming your arrangements.